Report: 2012 Temkin Loyalty Ratings
Access the data from all Temkin Ratings research at the Temkin Ratings website. We just published a new Temkin Group report, 2012 Temkin Loyalty Ratings. The report analyzes feedback from 10,000 U.S....
View ArticleSam’s Club Is Easiest To Work With, Health Plans Are Most Difficult
We recently published the 2012 Temkin Experience Ratings that ranks the customer experience of 206 companies across 18 industries based on a survey of 10,000 U.S., companies. The ratings are based on...
View Article2012 Temkin Forgiveness Ratings
Temkin Group has just released the 2012 Every company makes mistakes now and then, but how willing are customers to forgive the company when it happens? Forgiveness is a valuable asset that companies...
View Article2012 Temkin Trust Ratings
Temkin Group has just released the 2012 We introduced the Temkin Trust Ratings last year to gauge which companies are earning this important element of loyalty. The 2012 Temkin Trust Ratings include...
View Article2012 Temkin Web Experience Ratings
Temkin Group has just released the 2012 We introduced the Temkin Web Experience Ratings last year. The 2012 Web Experience Ratings include 159 companies from 18 industries and is based on a survey of...
View Article2012 Temkin Customer Service Ratings
Temkin Group has just released the 2012…The 2012 Customer Service Ratings covers 174 companies from 18 industries and is based on a survey of 10,000 U.S. consumers in January 2012. Congratulations to...
View ArticleReport: Net Promoter Score Benchmark Study, 2012
We just published a Temkin Group report, Net Promoter Score Benchmark Study, 2012. It provides NPS data on 180 U.S. companies across 19 industries. Here’s the executive summary: USAA took the top two...
View ArticleCompanies Don’t Earn The Loyalty Their CX Deserves
Our report The ROI of Customer Experience shows that customer experience is highly correlated to loyalty. The research analyzed the relationship between Temkin Loyalty Ratings and Temkin Experience...
View ArticleReport: 2013 Temkin Experience Ratings
We published the 2013 Temkin Experience Ratings. The report analyzes feedback from 10,000 U.S. consumers to rate 246 organizations across 19 industries. Congratulations to the top firms in this year’s...
View ArticleTriCare and Kaiser Permanente Lead Health Plans in 2013 Temkin Experience...
We recently released the 2013 Temkin Experience Ratings that ranks the customer experience of 246 companies across 19 industries based on a survey of 10,000 U.S. consumers. Here are highlights from the...
View ArticleAdvantage Rent A Car and USAA Lead in 2013 Temkin Forgiveness Ratings
All companies, even customer experience leaders, make mistakes. But how much goodwill have companies built up for consumers to forgive them after those miscues? To answer this question, Temkin Group...
View ArticleUSAA On Top (Again) in 2013 Temkin Trust Ratings
We just released the third annual Temkin Trust Ratings of 246 companies across 19 industries (see full list). Download entire dataset for $295 Company Results For the third straight year, USAA‘s...
View ArticleAmazon and USAA On Top of 2013 Temkin Web Experience Ratings
We just released the third annual Temkin Web Experience Ratings of 211 companies across 19 industries based on a study of 10,000 U.S. consumers (see full list of firms). Download entire dataset for...
View ArticleUSAA On Top of 2013 Temkin Customer Service Ratings
We just released the third annual Temkin Customer Service Ratings of 235 companies across 19 industries based on a study of 10,000 U.S. consumers (see full list of firms). Download entire dataset for...
View ArticleReport: What Happens After a Good or Bad Experience, 2014
We just published a Temkin Group report, What Happens After a Good or Bad Experience, 2014. The report, which includes 19 data charts, examines which companies and industries provide the most bad...
View ArticleKaiser Permanente and Humana Lead Health Plans in 2014 Temkin Experience Ratings
We recently released the 2014 Temkin Experience Ratings that ranks the customer experience of 268 companies across 19 industries based on a survey of 10,000 U.S. consumers. Kaiser Permanente earned the...
View ArticleTriCare and Kaiser Permanente Lead Health Plans in Customer Experience
We recently released the 2015 Temkin Experience Ratings which ranks the customer experience of 293 companies across 20 industries based on a survey of 10,000 U.S. consumers. Overall, health plans...
View ArticleTriCare and Kaiser Permanente Lead Health Plans in Customer Experience
We recently released the 2015 Temkin Experience Ratings which ranks the customer experience of 293 companies across 20 industries based on a survey of 10,000 U.S. consumers. Overall, health plans...
View ArticleTriCare and Kaiser Permanente Lead Health Plans in Customer Experience
We recently released the 2015 Temkin Experience Ratings which ranks the customer experience of 293 companies across 20 industries based on a survey of 10,000 U.S. consumers. Overall, health plans...
View ArticleKaiser Permanente and TriCare Earn Top Customer Experience Ratings for Health...
We recently released the 2016 Temkin Experience Ratings that ranks the customer experience of 294 companies across 20 industries based on a survey of 10,000 U.S. consumers. Kaiser Permanente and...
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